ServiceFastField service controlOpen workspace
Built for Australian service teamsControlled

Every job.
One accountable relay.

Keep enquiries, estimates, approvals, crews, cash and aftercare moving—with a named owner and a visible next action at every handoff.

Open ServiceFast See the operating model
Google-only identity Tenant-isolated records Australian defaults
Accountability relay · controlled record · rev 04
Control sheetJOB-2026-0148
Accountable ownerMaya Chen
On track
Commercial solar retrofitHarbour Logistics · Alexandria NSW
01
EnquiryWhatsApp, calls, referrals and web demand
Captured
02
EstimateScope, BOQ, authority and customer decision
Accepted
03
DeliveryApprovals, purchasing, crew and evidence
Now
04
CashGST invoices, receipts and job margin
Next
05
CareWarranty, service, feedback and referral
Later
Next accountable actionOperations · confirm customer installation window
Due today · 4:00 pm
The accountability relay

Work moves when the record is ready.

Each stage exposes the owner, evidence, deadline and decision needed to release the next team. No invisible handoffs. No mystery spreadsheet.

01
Enquiry

WhatsApp, calls, referrals and web demand

02
Estimate

Scope, BOQ, authority and customer decision

03
Delivery

Approvals, purchasing, crew and evidence

04
Cash

GST invoices, receipts and job margin

05
Care

Warranty, service, feedback and referral

Operations · today12 commitments
Mon31Tue01Wed02Thu03Fri04
Alexandria 3Parramatta 4North Shore 2
Dispatch without guesswork

Customer choice meets crew capacity.

Offer private installation windows, record leave and training, group work by service zone, then turn the customer’s selection into a live job commitment.

  • 01Private customer linksExpiring booking and proposal records
  • 02Controlled job gatesEvidence and authority before release
  • 03Named operational historyThe responsible person stays visible
The control standard

Four facts at every handoff.

ServiceFast turns an operating process into a record the next person can trust.

OwnerSomeone is accountable

Every lead, estimate, decision and service case names the person expected to act.

GateWork releases deliberately

Approvals, evidence and commercial authority stay visible before the next stage opens.

ClockThe next action has a time

Response SLAs, booking windows, invoice dates and service deadlines share one operating record.

HistoryDecisions survive the handoff

Customer choices, role decisions and field outcomes remain attached to the work they changed.

One record · role-clear views

Each team sees what it must release.

Ten API-enforced roles keep commercial, operational, financial and customer-care authority distinct without breaking the lifecycle into separate tools.

RoleWork in viewControlled release
SalesNew demand, follow-ups, customer messages and proposal progressA qualified, owned estimate
EstimatingScope, site evidence, live BOQ and discount authorityA controlled customer revision
OperationsApproval gates, supplier commitments, crews and capacityA customer-confirmed job plan
FinanceCommercial approvals, purchase orders, GST invoices and receiptsReconciled cash and margin
SupportWarranty, complaints, responsibility, SLA and resolution costClosed care and a referral opportunity
IdentityGoogle sign-in only

No customer password database to operate.

DataTenant-scoped Postgres

Every commercial record carries its workspace boundary.

FilesPrivate object storage

Evidence and attachments stay outside transactional rows.

EdgeCloudflare delivery

The website and protected workspace stay fast at the edge.

Ready for a cleaner handoff?

Run the whole service lifecycle from one accountable record.

Open ServiceFast